Mirax Privacy Policy

At Mirax, we respect your privacy and are fully committed to protecting the personal data you share with us. This Mirax Privacy Policy explains how we collect, use, store and safeguard your information when you visit Mirax Casino.com, register an account, claim a Mirax casino bonus, or use any of our services. By accessing Mirax casino online, you agree to the practices described in this policy.

We are operated by Scores55 Tech B.V., a company registered in Curacao, registration number 162990, with our registered address at Scharlooweg 39, Willemstad, Curacao. We hold a valid licence issued by the Curacao Gaming Authority, licence No. OGL/2024/1307/0748. Our licence details, including the cert.cga.cw seal, are displayed in the footer of our website and confirmed in our Terms and Conditions.

Information We Collect

When you create an account with casino Mirax, sign up for our newsletter, or use any of our features, we may collect various categories of personal information. We collect this data directly from you, automatically through your use of our platform, and occasionally from third parties such as payment processors and identity verification providers.

• We gather registration details such as your full name, date of birth, email address, phone number, and residential address when you complete Mirax casino sign up.
• We collect financial information, including payment method details, transaction history, and wallet addresses used for deposits and withdrawals, including cryptocurrencies such as BTC, ETH, LTC, and USDT for Mirax casino crypto transactions.
• We record your gaming activity, including games played, wagers placed, bonus usage such as any Mirax casino bonus codes redeemed, and session duration.
• We track technical data such as your IP address, browser type, device information, and geolocation to ensure compliance with our restricted territories policy.
• We store communication records when you contact our customer support team via live chat, email, or our contact form.
• We collect identity verification documents, such as proof of identity and proof of address, which we require before processing your first withdrawal.

How We Use Your Information

We use the information we collect for a variety of legitimate business purposes connected to operating Mirax casino online safely and responsibly. Our use of your data is always guided by the principles of necessity, proportionality, and transparency.

• We use your data to verify your identity, confirm you meet our minimum age requirement of 18, and prevent underage or fraudulent access to our services.
• We process your information to manage deposits, withdrawals, and to apply any Mirax no deposit bonus, Mirax casino free chip, or promotional offers to your account.
• We analyze your gaming behavior to personalize your experience, recommend games, and manage our VIP and MCoins loyalty programs.
• We use your contact details to send account notifications, security alerts, and, where you have opted in, marketing communications about new Mirax casino bonus codes, free spins offers, and tournaments.
• We rely on your data to comply with anti-money laundering (AML) obligations and other regulatory requirements imposed by the Curacao Gaming Authority.
• We use aggregated and anonymized data to improve our website, app performance, and overall service quality.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your browsing experience, remember your preferences, and analyze site traffic. When you visit Mirax casino, you will be asked to accept our use of cookies. Our cookies help us recognize returning players, keep you logged into your Mirax casino login session, and measure the effectiveness of our promotional campaigns.

You can manage or disable cookies through your browser settings at any time. However, please note that disabling certain cookies may limit your ability to use some features of our platform, including access to your account or certain Mirax casino games.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners where necessary to operate our services effectively and lawfully.

• We share data with payment service providers, including Visa, Mastercard, Interac, Neteller, Skrill, and cryptocurrency payment processors, to facilitate deposits and withdrawals.
• We work with identity verification and fraud prevention companies to confirm your identity before approving any withdrawal request.
• We may disclose information to regulatory authorities, including the Curacao Gaming Authority, when required by law or as part of our licensing obligations.
• We share limited data with our game providers and software platforms, such as Evolution, Ezugi, BGaming, and other partners, solely to enable gameplay functionality.
• We may share information with law enforcement agencies where required to investigate fraud, money laundering, or other unlawful activity.

Data Security

We take data security seriously and implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Our systems use encryption protocols to secure sensitive data, including financial transactions and account credentials.

While we strive to protect your data using robust security measures, no method of transmission over the internet is entirely secure. We encourage you to use strong passwords and keep your Mirax casino login credentials confidential at all times.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with our legal, regulatory, and accounting obligations. Where you close your account with us, we may continue to retain certain records for a period required under Curacao gaming regulations before securely deleting or anonymizing your data.

Your Rights

We recognize your rights regarding the personal data we hold about you. Depending on your jurisdiction, you may exercise the following rights by contacting our support team.

• You have the right to request access to the personal information we hold about you.
• You have the right to request correction of any inaccurate or incomplete data.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on your consent.

To exercise any of these rights, you can reach us at support@Mirax Casino.com, and our team will respond to your request in accordance with applicable data protection laws.

International Data Transfers

As we serve players across Canada, Australia, New Zealand, and other international markets, your data may be transferred and processed in countries outside your country of residence. We take appropriate measures to ensure that any such transfers comply with applicable data protection standards.

Restricted Jurisdictions

We do not accept players from the United States, the United Kingdom, and a number of restricted EU countries. If you access our services from a restricted jurisdiction, we reserve the right to suspend your account and withhold any funds, including winnings from Mirax casino free spins or bonus offers.

Children's Privacy

Our services are strictly intended for individuals aged 18 and above. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from someone under the minimum age, we will take immediate steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We encourage you to review this page periodically. Continued use of Mirax casino online after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about how we handle your personal data, please contact our support team via email at support@Mirax Casino.com, through our live chat available 24/7, or by using the contact form on our website. We are here to address any privacy-related inquiries promptly and transparently.